Help Center

About TxunaBet

TxunaBet is an innovative online betting platform specialized in crash games, operating exclusively in the Mozambican market. It was created with the goal of offering a dynamic, accessible, and secure digital entertainment experience.

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Responsible Gaming

At TxunaBet, we take our customers and social responsibilities very seriously. Our products are designed for your enjoyment and pleasure, and we are committed to providing a safe, fair, and socially responsible service. We are proud that many local visitors return frequently to enjoy our betting products. We believe in a firm but fair approach to responsible gaming. We have implemented a variety of measures to ensure that everyone who enjoys our service can do so in the safest way possible.

TxunaBet is committed to helping its customers enjoy gaming responsibly, and our products are intended to provide entertainment and fun. Responsible gaming is a serious matter, and if you feel that gaming is becoming a problem, help is available. Please set healthy gaming limits for yourself and stick to them.

If you believe you may have a gambling problem, ask yourself the following questions:

a) Do you prefer gambling over spending time with your family, friends, or enjoying other hobbies?

b) Would you steal, lie, or sell valuable belongings to get money for gambling?

c) Have you ever missed work or school in order to gamble?

d) Do you see gambling as an escape from a boring or unhappy life?

e) Have you ever gambled all your money and couldn't afford food or transportation home?

f) Do you lie or hide how much time or money you spend on gambling?

g) Have you ever been criticized for gambling too much?

h) Would you feel depressed if you lost your money gambling? Would gambling more make you feel better?

i) Do you feel the urge to recover all your losses immediately after losing?

j) Do you respond to arguments, frustrations, or disappointments with the desire to gamble more? Is gambling making you feel depressed or having suicidal thoughts?

The more “yes” answers you have, the higher the likelihood that gambling is a problem for you.

Deposit Limits

This feature allows you to set the maximum amount of money you can deposit into your account online.

Our customer service team will be happy to provide more information, but they will not be able to override limits you’ve set yourself.

Underage Gambling Prevention

TxunaBet requires all customers to declare that they are of legal age and eligible to participate in gambling activities. We take steps to verify this, including electronic age verification. Our advertising is not aimed at minors.

Help us prevent minors from gambling:

It is illegal for minors to gamble. We ask our customers to do their part in ensuring this does not happen. It is your responsibility to ensure your account is not used by underage individuals. Some tips to help prevent this include:

a) Never leave your computer unattended while logged into our website.

b) Always log out when leaving our website.

c) Don’t share your credit card or bank account details.

d) Avoid enabling “save password” options.

e) Use parental control software.

f) Create separate computer profiles for your children.

g) If you are aware of any registered user who is underage according to your jurisdiction, please contact Customer Support.

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Self-Exclusion

For some customers, gambling can become a serious problem. We offer a self-exclusion option that can be easily requested by any customer. If you wish to self-exclude from accessing our products, please contact our Customer Support Line or select "Self-Exclusion" from the "My Account" menu. You will need to specify the period you wish to be excluded for, ranging from six months to permanent exclusion.

Once the self-exclusion period begins, you will not be able to access your account. Any funds in your account will be withdrawn and returned according to our terms and conditions.

During the self-exclusion period, we will make every effort to remove you from our marketing communications.

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Contact Us

TxunaBet takes pride in being a company that values proximity, feedback, and any suggestions or complaints our esteemed clients may have.

If you’d like to speak to one of our agents, please contact the following support line:

+258 85 290 2348 | support@txunabet.com

Frequently Asked Questions (FAQ)

1. How can I create a TxunaBet account?

Visit our official website and click on “Register.” Fill in the required details, accept the terms and conditions, and complete the process. It's fast, secure, and free.

2. Which payment methods are accepted?

We accept local payment methods such as M-Pesa and E-Mola. All deposits are processed in real time and with complete security.

3. Is it safe to play on TxunaBet?

Yes. We use advanced encryption technology to protect your data and payments. TxunaBet is fully committed to user safety and privacy.

4. Are there deposit or gaming time limits?

Yes. Users can set daily, weekly, or monthly deposit limits. We also promote responsible gaming with time management tools and self-exclusion options.

5. What should I do if I forget my password?

Click “Forgot password” on the login page. You’ll receive an email or SMS with instructions to reset your password.

6. Can minors use the platform?

No. Only individuals 18 years or older are allowed to use our services. Age verification is mandatory, and we conduct electronic checks to ensure compliance.

7. How can I pause or delete my account?

You can request temporary or permanent self-exclusion by contacting our customer support team.

8. How to create your TxunaBet account?

Click “Register” in the top right corner;

a) Enter your phone number;

b) Input the code received by SMS on the site;

c) Create a secure password;

d) Finalize by clicking “Confirm” — and you’re all set!

9. How to deposit into your TxunaBet account?

At the top of the page, click on the green “Deposit” button;

a) Choose whether you want to pay via E-Mola or M-Pesa;

b) Enter the number linked to your M-Pesa or E-Mola account;

c) Type the amount you wish to deposit (e.g., 20 MT);

d) Click “Submit” and enter your PIN to confirm.

10. How to withdraw money from your TxunaBet account?

a) Click on the balance tab next to the deposit section;

b) Select the “Withdraw” option;

c) Choose E-Mola or M-Pesa to receive your funds;

d) Confirm the number associated with your account;

e) Enter the amount you wish to withdraw and click “Confirm”.